PenaltyBox Q&A

What is the PenaltyBox?

The PenaltyBox is the leading subscription box for hockey players. Every month, our team curates a box chock full of great gear for hockey players. We will always filter through the essentials like tape, laces and wax, but each box also has a set of performance gear and wear like stick handling balls, performance socks or wrist guards.  

How Can I reach you?

We are always available to help. (888) 836 - 5309 or support@penaltybox.com. 

What are the important cut off dates each month?

To be included in the current month's box, you must place your order by the 13th of the month. We then begin shipping our boxes on the 22nd and it should arrive via USPS a few days after! 

Where are you located?

We are located in beautiful Andover, Massachusetts which is just outside of the city of champions, Boston. 

Do you ship to Canada?

We do and try to keep the rates as low as possible. Keep in mind, passing through customs may take a few extra days for the box to arrive. 

Do you offer refunds?

We try to keep everyone happy, but unfortunately unless there is a major error, we do not offer refunds. We reserve all rights on the decision to refund or return once a purchase is made within all applicable State and Federal laws. 

What is the Grab Bag?

The Grab Bag is a mystery bag of stuff that we have laying around the warehouse. The gear could be anything from a bag of pucks to a larger item like a new stick, signed pro jersey or even just a roll of tape and hat. You never know what you'll get, no guarantees!   

When do Grab Bags ship?

We ship them as soon as all of the boxes are packed and shipped. Typically around the 23rd of the month. 

How Do I Cancel?

We would hate to see you go, but you can cancel by signing into your account, clicking edit from "Your Subscriptions" and you will have the option to end the subscription.  

Can I return items?

Since the PenaltyBox is a subscription club, we unfortunately cannot return any items from the monthly box.